FAQS
WHY OUR PRODUCTS?
handy | sandy PRODUCTS are designed as an innovative solution to daily problems. We've searched far + wide, but after not finding bags + carts that we needed, we've created products that we hope you find ingenious and useful too!
SHIPPING
How long will it take to get my order?
Ground shipping can take between 2 to 9 business days from the date your order is placed. Processing times may be extended during any major holidays.
Orders placed on Friday will be shipped on Monday. Our offices are closed on weekends.
You will receive an email with shipping updates and order tracking information.
How can I track my order?
Tracking information is sent in a shipping confirmation email. Please note that USPS/UPS tracking updates can take 24-48 hours to become available.
If you cannot locate a shipping confirmation email in your inbox or spam folder please contact hello@handysandyhome.com for further assistance.
How can I make changes or cancel an order?
Please contact hello@handysandyhome.com immediately if you wish to cancel or request any changes to your order.
We will not be able to cancel or adjust orders once they have been processed or shipped.
Do you ship to P.O. Boxes?
No, unfortunately, we are not able to deliver to P.O. boxes. If you enter a P.O. box as a shipping address, your order will be delayed or canceled.
Where does handy sandy ship to?
handy|sandy currently ships to the Continental United States only.
If you would like to order an item to be shipped to Alaska, Hawaii, or internationally, please contact us at hello@handysandyhome.com for additional options.
WHOLESALE
I am interested in selling handy|sandy products or buying in bulk. How do I find out more information?
Please email us at hello@handysandyhome.com for all wholesale inquiries.
ORDER PROCESSING
I'm having trouble placing an order online. Is there another way to place an order?
If you are having trouble placing an order through a desktop or mobile device, please try visiting our website through a different web browser or clearing the cache from your current browser. Unfortunately, we cannot take orders over the phone.
If you are still having problems, placing an order, please contact us at hello@handysandyhome.com.
How can I cancel or make a change to an order?
Please contact hello@handysandyhome.com immediately if you wish to cancel or request any changes to your order.
We will not be able to cancel or adjust orders once they have been processed or shipped.
I am having difficulties placing an order online. Is there an alternative way to place my order?
If you are having trouble placing an order through a desktop or mobile device, please try visiting our website through a different web browser or clearing the cache from your current browser. We cannot take orders over the phone.
If you are still having problems, placing an order, please contact us at hello@handysandyhome.com.
RETURNS
What is your return policy?
We accept returns of unused products within 30 calendar days of receipt of your order.
Returned products must have their original packaging, including original shipping carton, and an uncut hangtag. Each returned item must not show any sign of use, wear and tear, marks/scratches, alterations, or any kind of damage. We reserve the right to reject any returned items with personal contents left inside the product, as it could indicate signs of use.
If you're unsure whether your items satisfy our criteria, or are outside of 30 days, please contact us at hello@handysandyhome.com with your order number for assistance.
How do I return my item?
To initiate a return, please email hello@handysandyhome.com to get a RA#. Once you receive a RA# please write that on the package and send it to:
Handy Sandy Inc.
Attn: Returns Department
96 Linwood PLZ #356
Fort Lee, NJ 07024
Returns are paid for by the customer. We are proud to offer free shipping on domestic orders over $75, exchanges, and no hassle returns.
I received the wrong product. What do I do?
Please contact us at hello@handysandyhome.com with your order number to resolve the issue.
I sent in my return, but I haven't received my refund.
Please contact us at hello@handysandyhome.com for assistance.
PRODUCTS
California Residents - Proposition 65 WARNING
Proposition 65 (Prop 65), the Safe Drinking Water and Toxic Enforcement Act of 1986, is a California law that requires the state to keep a list of chemicals that the State of California has identified may cause cancer or reproductive toxicity. There are now over 950 chemicals on the Prop 65 hazardous substances list. The full list can be found on the California Office of Environmental Health Hazard Assessment (OEHHA) website.
As part of Prop 65, businesses selling products to people in California must provide “clear and reasonable warnings” before knowingly exposing people to any chemical on the list, unless the expected level of exposure would pose no significant cancer risk.
The law defines “no significant risk” as a level of exposure that would cause no more than 1 extra case of cancer in 100,000 people over a 70-year lifetime. So a compound can be unlabeled if a person exposed to the substance at the expected level for 70 years is estimated to have a 1 in 100,000 chance or less of getting cancer due to that exposure. The law also has similar strict cutoff levels for birth defects and reproductive harm.
There are many commonly used items that fall under Prop 65's mandates. Additionally, real estate properties are subject to California’s Prop 65 mandates due to the possibility of hazardous chemicals being present in the nearby environment. Some of the product categories sold in the State of California, and California locations that require California Prop 65 warning labels include: products made with leather, vinyl, foam, synthetic and non-woven material, beauty products, glassware, ceramics, batteries, retail stores, etc.
All of Handy Sandy parts and fabrics are made from durable and safe materials, in full compliance with federal safety regulations. However, as there are many chemicals used throughout the manufacturing process, it is possible that our products may contain trace amounts of one or more of the 950+ chemicals on the California Proposition 65 warning list.
Prop 65 warning labels are primarily used in the sale of products to California residents. We attach one to our products no matter where they go to inform the consumer, even though by law we are not required to do so if the consumer lives outside of California. Proposition 65 is more of a “right to know” law than a pure product safety law. Voters who approved Proposition 65 in 1986 intended that Californians should have a right to know when they may be exposed to chemicals that cause cancer or reproductive harm.There are trace amounts of these chemicals in more products than you may know, but only in California it is a requirement to tell the consumer.We hope that the information above helps in answering your questions, below are some links with more information on Prop 65 Act.
References:
https://oehha.ca.gov/proposition-65/proposition-65-faqs
https://oehha.ca.gov/proposition-65/proposition-65-list
Have Questions? We're here to help.
Monday through Friday from 10am - 5pm EST
If you have questions that are not answered on this page, please email hello@handysandyhome.com